Thank you for visiting and shopping at Bikeologist. Check out our return/replacement terms below to know what to expect before you get out on the road with your new gear.
RETURN & REFUNDS
Our returns policy lasts 10 calendar days. If 10 calendar days have gone by since you received your purchase, unfortunately, we cannot offer you a refund or exchange.
• In the case of any manufacturing defect, we will be responsible for repairing or replacing the product.
• To be eligible for a return, your item must be unused, resellable, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
• If the item is not returned in the original packaging, you will not be eligible for a refund.
Processing times for Bikeologist:
• It can take Bikeologist 1-3 business days to process any returns and refunds.
Several types of goods are exempt from being returned and a full refund:
• Nutrition products, hygiene products, bib shorts, and other similar items.
• Each return and refund will be conducted on a case-by-case basis.
• Return/Exchange is possible only if the packaging and label have not been tampered with in any way.
• Products should be accompanied by the original sales invoice for Exchange and Refund.
• Any product purchased within 10 calendar days and returned as dead on arrival/not functioning as per the operational manual/falling short of declared product specifications will be exchanged or refunded after it has been tested by our personnel or a manufacturer’s authorized service center technician. The process can take up to five business days.
• Exchange/Refund will be done only after the investigation/technical report.
• Exchange or Refund on Major/Medium products like bicycles will be based on the manufacturer’s authorized service center’s investigation report.
• If the packaging is incomplete or the product is damaged, scratched, exchange or refund will not be applicable.
• Custom items will not be eligible for any refund.
• We also do not accept DG or hazardous materials such as flammable products, gases, or batteries.
• GPS systems, such as sports watches or cycling computers, can only be returned if unregistered.
• Additional non-returnable items: Gift cards.
• Items returned in unsuitable condition may be returned to you.
• If you paid for delivery, we will not refund that cost unless the item is faulty or incorrect.
Sale Items:
• Only regular-priced items can be refunded. Sale items and items from clearance cannot be refunded.
To complete your return, a receipt or proof of purchase is required.
• Do not send your purchase back to the manufacturer. Send it to Bikeologist for resolution.
Partial Refunds:
• Any item not in original condition, damaged, or missing parts for reasons not due to our error.
• Any item that is returned more than 10 calendar days after delivery.
• Items are part of multiple orders or incomplete.
• Items returned with soiled or opened packaging may incur a 15% restocking fee.
• In case of partial returns, Bikeologist reserves the right to void any discounts, and the customer will be liable to pay the full listed price.
Refunds:
• Once your return is received, our technician will run a QC process. We will notify you of the approval or rejection of your refund from Bikeologistit@gmail.com
• If approved, the refund will be processed and credited back to your payment method within a few days.
• If delayed, check with your bank. TAT may vary by bank.
• Service and delivery charges are non-refundable once performed.
• All items returned for a refund must be received by us first.
• If the refund is still not received, please contact us at Bikeologistit@gmail.com
Exchanges:
• If you received an item that is damaged, wrong, or incomplete, please contact Bikeologistit@gmail.com with pictures and your order number.
• Exchanges apply only to defective, damaged, or mistakenly ordered products.
• In-store exchanges can be made. Refunds will still be processed online to the original payment method.
Damages:
• We follow strict QC procedures during packing.
• Bikeologist is not liable for damage or loss during shipping.
• If the order is damaged, report within 24 hours to Bikeologistit@gmail.com with photos.
• Keep packaging and submit damage images.
• No returns accepted without prior communication.
• Products may vary slightly from website images, which are for illustration only.
Thank you for visiting and shopping at Bikeologist. Check out our shipping terms below so you know what to expect before you get out on the road with your new gear.
Shipment Processing Time (Excluding Bikes):
• We aim to process all non-bike orders within 2–4 business days.
• If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will contact you via email or phone in case of significant delays.
Shipment Processing Time (Including Bikes):
• Bikes are individually assembled and inspected by our certified mechanics before shipping.
• Our customer care team will stay in contact throughout the process of bike purchase and delivery.
Shipping Rates & Delivery Estimates:
Delivery time depends on location:
• International – International Courier: 10 -15 Business Days
• UAE (Outside City Limits) – Local Courier: 2-4Business Days
• UAE (Inside City Limits) – Local Courier: 1-3 Business Days
Next-Day Deliveries:
• Available only for orders placed before 2 pm.
• Applies to business days only (no weekends).
• Only available within the city limits of Dubai and Abu Dhabi.
• May not include bikes.
Click & Collect Option:
• You may choose Click & Collect at checkout to avoid delivery fees.
• Our team will contact you for coordination based on item availability.
Shipping Responsibilities:
• Bikeologist ships worldwide. Contact Bikeologistit@gmail.com for international shipping inquiries.
• Bikeologist is not responsible for delays caused by third-party couriers, customs, or government agencies.
• We will help resolve issues where possible, but courier services are beyond our control.
Shipment Confirmation & Order Tracking:
• You will receive a tracking number via email once your order ships.
• Bikeologist reserves the right to cancel or modify orders depending on product availability.
Exports:
• International customers are responsible for customs duties, taxes, and fees.
• Shipping prices shown at checkout are estimates. You will be contacted for any adjustments.
Damages:
• Orders are packed under strict quality standards.
• If damaged in shipping, notify us within 24 hours with pictures at Bikeologistit@gmail.com
• Save packaging for claims. No items will be accepted for return without prior communication.
Note: Product appearance may differ slightly from online images.
Thank you for choosing to be part of our community at Bikeologist. We are committed to protecting your personal information and your right to privacy.
When you visit and use our services, you trust us with your personal information. In this privacy policy, we explain what information we collect, how we use it, and what rights you have.
1. WHAT INFORMATION DO WE COLLECT?
• Personal information you provide: We collect information when you express interest in a product or service, register on our website, enter competitions, or contact us directly. This may include your name, email, address, phone number, and payment information.
• Automatically collected information: Includes IP address, device type, browser type, language preferences, referring URLs, country, location data, and how you interact with our website. This is used for analytics and service optimization.
• We also collect information via cookies and similar technologies.
2. WILL YOUR INFORMATION BE SHARED WITH ANYONE?
We may share your information only in the following cases:
• With your consent
• To comply with legal obligations
• To provide services through vendors or third-party service providers (e.g., payment gateways, email platforms, analytics)
• For fraud prevention, legal action, and business continuity
• With business partners or affiliates in line with this privacy policy
3. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
Yes. We use cookies and similar tools to enhance user experience and collect analytics. You may choose to block these through your browser settings.
4. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
If you log in via social platforms (e.g., Facebook), we may access limited profile information as allowed by your settings. This info is used only for authentication or profile setup.
5. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
Yes. We may store and process your data outside of your country, with appropriate safeguards in place. By using our services, you agree to such transfers.
6. THIRD-PARTY WEBSITE LINKS
Our site may include links to other websites. We are not responsible for their privacy practices. Please review their policies individually.
7. DATA RETENTION
We retain personal data as long as necessary for the purposes mentioned, or as required by law (e.g., tax, legal compliance). When no longer needed, data will be securely deleted or anonymized.
8. INFORMATION FROM MINORS
We do not knowingly collect or market to users under 18. If we discover such data, we will delete it promptly. Parents or guardians may report this to Bikeologistit@gmail.com
9. YOUR PRIVACY RIGHTS
You may access, modify, or delete your data by contacting us. You may also unsubscribe from marketing emails using the links provided in our emails.
10. DO-NOT-TRACK FEATURES
We currently do not respond to DNT signals from browsers as no standard has been adopted. We will update our policy if that changes.
11. POLICY UPDATES
This policy may be updated from time to time. We will revise the ‘last updated’ date and notify users in case of significant changes. Please check back regularly.
12. CONTACT US
If you have questions about this policy or our data practices, contact us at Bikeologistit@gmail.com
These Terms of Service govern your use of Bikeologist’s website and services. By using our website or placing an order, you agree to the following terms and conditions:
1. GENERAL TERMS
• You agree to use Bikeologist’s website only for lawful purposes and in compliance with applicable laws and regulations.
• You agree not to use automated tools to access our website or disrupt its functionality.
• You are responsible for maintaining the confidentiality of your account and password.
• All photos on the website are for illustrative purposes. Refer to product descriptions for accurate information.
2. ACCOUNT REGISTRATION
• To access certain features, you may need to register. We reserve the right to refuse usernames or terminate accounts.
• You are responsible for all activities that occur under your account.
3. TERMS MODIFICATION
• We may update these Terms from time to time. Continued use after changes means acceptance of the new terms.
4. AGE RESTRICTIONS
• You must be at least 18 years old to make purchases. Minors must be supervised by guardians. We reserve the right to seek compensation from guardians for any fraudulent purchases.
5. PRODUCT AVAILABILITY AND ACCURACY
• Product listings are subject to change. If an item becomes unavailable, we will notify you and offer alternatives or a refund.
6. PAYMENT TERMS
• We only accept card payments. Prices include UAE VAT and are exclusive of shipping charges unless stated otherwise.
• International transactions may incur additional bank fees. Bikeologist is not responsible for these charges.
7. SHIPPING AND DELIVERY
• Delivery times are estimates. Delays caused by third-party carriers are not Bikeologist’s responsibility.
• See Shipping Policy for full details.
8. RETURNS AND REFUNDS
• See Return & Refund Policy for details. Refunds are subject to inspection and approval.
9. CANCELLATIONS
• Orders may be canceled before dispatch. Customized items are non-cancellable once confirmed.
10. LIMITATION OF LIABILITY
• Bikeologist is not responsible for indirect losses such as loss of revenue, data, or anticipated savings.
• Our liability is limited to the purchase price of the product in question.
• We are not liable for delays or errors caused by force majeure events.
11. USER CONTENT
• You may post reviews and comments, but must not submit offensive or illegal content.
• We may remove inappropriate content and are not liable for user-generated material.
• By submitting content, you grant Bikeologist a non-exclusive, royalty-free license to use and modify it for any purpose.
12. THIRD PARTY LINKS
• Our website may link to third-party sites. We are not responsible for their content or data practices.
13. INTELLECTUAL PROPERTY
• All website content is the property of Bikeologist. You may not reproduce or distribute any part of the site without written permission.
14. PROMOTIONS AND DISCOUNTS
• Promotional codes are subject to terms, including minimum spend and one-time use per account.
• Promotions cannot be combined or applied to out-of-stock items or gift cards.
15. WARRANTY
• Warranty coverage depends on the brand and item. Contact Bikeologistit@gmail.com for details.
16. GOVERNING LAW
• These terms are governed by the laws of the UAE. Disputes will be subject to UAE court jurisdiction.
By using Bikeologist’s website or services, you agree to the following terms and conditions. These govern your access, purchase, and use of our platform.
1. GENERAL TERMS
• You agree to use the website for lawful purposes only.
• You will not use automated systems (e.g., bots, crawlers) to access any part of the site.
• You are responsible for any breach of these terms, including any damage caused.
• Product photos are for illustrative purposes only. Refer to the product description for accurate information.
2. ACCOUNT REGISTRATION & SECURITY
• You may be required to register for an account to access certain features.
• Keep your account credentials secure.
• You accept responsibility for all activities under your account.
• Bikeologist may terminate or suspend your account for violations of these terms.
3. ELIGIBILITY TO PURCHASE
• You must be at least 18 years old to place orders.
• Orders placed by minors may be canceled, and parents or guardians held accountable for transactions.
4. AVAILABILITY & DELIVERY TIMES
• We strive to maintain accurate stock levels, but errors may occur.
• In such cases, we will notify you and either provide a substitute, a refund, or cancel the product from your order.
5. PAYMENT TERMS
• Payment is accepted via debit or credit cards.
• All prices include UAE VAT and exclude shipping, which is added at checkout.
• For foreign cardholders, currency conversion and bank fees may apply. Bikeologist is not responsible for such charges.
6. CANCELLATION OF ORDERS
• Orders can be canceled before dispatch. After dispatch, our Returns Policy will apply.
• Customized items cannot be canceled once confirmed.
7. INTELLECTUAL PROPERTY
• All content, designs, and trademarks on Bikeologist’s website are protected and owned by Bikeologist Bike Shop LLC.
• Reproduction or distribution without written consent is prohibited.
8. USER CONTENT & REVIEWS
• You may submit reviews or comments. You are responsible for the content you share.
• Offensive or unlawful submissions may be removed by Bikeologist.
• By submitting, you grant Bikeologist a non-exclusive, worldwide license to use the content.
9. LIMITATION OF LIABILITY
• Bikeologist is not liable for indirect losses, including revenue, data, or goodwill.
• Our liability for any product will not exceed its purchase price.
• We are not liable for delays caused by third-party couriers or force majeure events.
10. THIRD-PARTY LINKS
• We are not responsible for the privacy practices, terms, or content of third-party websites linked from our platform.
11. PROMOTIONS & DISCOUNTS
• Promotions are valid for in-stock items only and may not be combined.
• Discount codes are single-use per account and cannot be applied retrospectively.
12. WARRANTY
• Warranty terms vary by brand and product. For more info, contact Bikeologistit@gmail.com
13. GOVERNING LAW
• These terms are governed by UAE law. Disputes are subject to UAE court jurisdiction.
This cancellation policy applies to subscriptions, pre-orders, and ‘try before you buy’ items offered by Bikeologist.
1. SUBSCRIPTIONS
• Subscriptions are repeat deliveries based on selected frequency.
• You may cancel or change your subscription at any time.
• Some subscriptions may auto-renew unless canceled before renewal.
• Your order confirmation emails contain links to manage your subscription.
2. PRE-ORDERS
• Pre-orders refer to items not yet in stock or currently being prepared.
• We may charge a partial deposit or collect full payment upfront.
• You may cancel pre-orders before they are fulfilled for a refund.
• If the item has already been dispatched, the Returns Policy will apply.
3. TRY BEFORE YOU BUY
• When purchasing an item under this option, your payment method is authorized but not charged initially.
• You will have a set period (stated during checkout) to decide whether to keep the item.
• If the item is not returned during this trial period, your card will be charged automatically for the full amount.
• All returns under this scheme are subject to our Returns Policy.
For any cancellations or assistance, please contact us at Bikeologistit@gmail.com.